Cancellation Policy:

Cottage Bookings:

If you cancel your booking within 21 days of the first night, the full tariff is not refundable & any balance will be charged.
Cancellations made prior to 21 days of the first night incur a $100 administration fee.
Please note the cottage has been booked for a specific number of guests, it has not been booked for a party or gathering and these are not permitted on the premises

COVID Refunds and/or rescheduling your stay will be only be offered when Government Restrictions prevent you from travelling from your home or travelling to us.

Upper Reach reserves the right to withhold some monies to cover administrative expenses, bank charges and other losses, dependent on when notice of cancellation is given by the customer.

Twilight Concerts:

If a concert has to be cancelled due to extreme weather, Covid or WA Health restrictions, a refund, new tickets or a wine credit will be offered.
If the event can go-ahead, even if in an altered way, such as with mandatory mask wearing, no refunds or credits will be offered.

If you cannot attend due to ill-health or family circumstances, no refunds will be offered

Cellar Door:

The Cellar Door has been open everyday during this pandemic for wine sales, click & collect, online and telephone sales.

Your health and safety will always be of paramount importance to us at Upper Reach.

Our already high cleaning practices have been upgraded to ensure that every protection is taken.
Our Cellar Door is spacious, the many doors & windows will be open to allow air to flow freely, whenever the weather allows.

Wine Experiences:

If you cannot attend an event, a wine appreciation class, winery tour or tasting due to Government Restrictions, we will of course rebook your experience.

If you cancel attending an experience due to contracting an illness including Covid, refunds can not be offered; as a small business we have held that place for you and won't be able to fill it if you don't attend.

Covid 

We are all learning to live with Covid, and as such cancellations due to Covid will not be offered a refund.
Re-booking is at Upper Reach's discretation and will incur a re-booking fee.